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contact: travel agency india
tour packages Travelmall India
222 Jaina Tower II, 2nd Floor ,
District Center, Janakpuri,
New Delhi-110058
Ph .: +91 11 45646390
Fax : +91 11 45646390
E-mail:
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» Payment Options:

» Cancellation Policy:

How can I pay for the travel product purchased? 
We accept the following modes of payment for all purchases - credit card, demand draft and cash. 
 
How do I pay by cheque/demand draft? 
A guarantee amount of INR 750 per ticket will be charged on your Credit Card as a security amount. You can pay for the balance amount of the transaction by cheque/demand draft.
The cheque/DD should be made in favor of Paryatan Enterprises, and couriered on following

Address:  
222 Jaina Tower II, 2nd Floor ,
District Center, Janakpuri,
New Delhi-110058
Ph .: +91 11 45646390
Fax : +91 11 45646390
E-mail : info@travelmallindia.com
URL : www.travelmallindia

All payments must be received within 5 working days from the booking date. The booking request and reservation will be completed once the cheque/DD has been received by us.
» Ticket Delivery:
How and when will I get my ticket / voucher? 
 PAPER TICKETS – Paper tickets will be issued only for those bookings or travel sectors where e-tickets are not applicable. 
 Delivery timeline: The paper tickets will be delivered to you within 5 business days from the date of booking. Your ticket delivery information will be emailed to you within 48 hours. E-TICKETS - Electronic tickets are issued for all sectors except for some specific sectors/airlines. For some travel sectors, e-Tickets cannot be issued hence paper tickets will be issued. Please click here to check travel sectors where e-tickets are not issued.
 
For international tickets, we require a Letter of Dispatch and a copy of the credit card. A passport copy is also required if transaction amount is more than INR 50,000.
 
Delivery timeline: The electronic ticket details will be emailed to your email id given at the time of booking within 24 hours of the time of booking.
 
Where will my ticket / voucher be delivered?
Paper Tickets: Your ticket/voucher will be delivered to the delivery address provided by you; at the time of making the payment for your booking on our website or over phone. In case there is a change in your delivery address after your transaction has been completed, kindly contact our customer service department to inform us about the change. Though we do not guarantee that the ticket will be delivered on the revised address, we will try for the same in case the shipment has not already been dispatched. 
 
e-Tickets - You can view the details and get the printout of the e-Ticket mailer we send you.
 
Is there a delivery charge for my ticket/voucher? 
There is NO charge for all courier deliveries. 
 
Can I get my tickets/vouchers delivered to a P.O. Box address? 
Courier companies do not deliver shipments to P.O. Box addresses as a signature is required on receipt of a package.
 
Can you deliver my ticket/voucher to my village / town? 
We can only deliver tickets/vouchers to the cities where BlueDart or Overnite courier companies have services. If these courier companies do not have courier service to your village/town, you will have to provide an alternate address for delivery of the package. 
 
Why can't you deliver my ticket/voucher via the Indian Postal Service when the courier company doesnot have a courier service to my village/town?
We do not dispatch tickets/vouchers via the Indian Postal Service as there is no facility to track the package. Tickets are valuable documents and if lost, the refund becomes a long process. In case of lost or damaged tickets, the refund process cannot be initiated with the airline.
 
Which city are tickets/vouchers dispatched from? 
All tickets/vouchers are dispatched from the Travelmallindia.com corporate office in Gurgaon.  e-Tickets & PTA 
 
 
What is an e-Ticket?
An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card. 
 
The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandate.
 
How will I get my boarding pass for an e-Ticket? 
You will need to show your e-Ticket printout or the airline e-Ticket number (mentioned on the e-Ticket copy) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time. Please note that the minimum check-in time for e-Ticket passengers is 2 hours before departure.
 
Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline? 
It is not mandatory to show your e-Ticket printout. In case you are not carrying the e-Ticket printout, you will need to show a photographic identity proof (passport, driver's license etc.) along with the airline e-Ticket number (mandatory), at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket printout. 
 
What is a PTA and how does it work? 
PTA stands for Prepaid Ticket Advice. If PTA has been sent to the airline for your reservation, we will email you a PTA number that you need to show at the airline counter of airport. The airline representative will give you paper tickets, which need to be shown at the check-in counter of airline.
 In simple words it's a system where we send a message to airline for issuance of paper tickets at the airport. This is generally done in cases where paper tickets can't be delivered at customer's address. 
 
How do I cancel my air ticket? 
PAPER TICKETS - 
Step 1: Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time).
 
Step 2: Send the paper ticket back to us via a reliable courier service on following address. You can insert a small cancellation request/note along with the tickets in courier packet. 

Address
222 Jaina Tower II, 2nd Floor ,
District Center, Janakpuri,
New Delhi-110058
Ph .: +91 11 45646390
Fax : +91 11 45646390
E-mail : info@travelmallindia.com
URL : www.travelmallindia.com


E-TICKETS & PTA -   
Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time).
 
When will I get my refund? 

PAPER TICKETS -  
Credit card - We will process the refund in 10 business days on your credit card from the date we receive your paper tickets. The refund will reflect on the next billing cycle of your credit card.
 
Other - If the payment mode used at the time of purchase was other than not by a credit card, we will dispatch the DD/cheque at your address in 10 business days from the date we receive the paper tickets.
 
E-TICKETS & PTA -  
Credit card -The refund will be processed in 10 business days from the date the cancellation request is received. The refund will reflect on the next billing cycle of your credit card.
 
Other - If the payment mode used at the time of purchase was not by a credit card, we will dispatch the DD/cheque at your address in 10 business days from the date of cancellation.
 
What are the cancellation charges? 
 
For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. Travelmallindia.com shall charge INR 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee. All charges for individual airlines is below on per sector per passenger basis.
 
Note: 
In case of cancellations done directly from the airlines, it is mandatory to contact Travelmallindia.com as the airline will not be able to refund your tickets booked on www.Travelmallindia.com. 

 The above mentioned cancellation process and refund processing time may vary. 
 In case of lost or damaged tickets, the refund process cannot be initiated with the airline.
In case of flight cancellation Travelmallindia.com will process a full refund to the customer. 
 

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